Skip to main content
Back

Blog

Wait Times: A Metric to Watch

Dr. Joshua Tepper

Earlier this summer, Health Quality Ontario revamped its public reporting on wait times to make it more user-friendly. We also added reporting on the wait time between a specialist receiving the referral from the patient's family doctor, to the patient's first surgical or specialist appointment, to gain a fuller picture of the patient experience.

Since then, the data has been used on numerous occasions to document how well or badly one hospital is doing compared to the rest of the province. There have also been almost 100,000 page views of the wait times pages on the Health Quality Ontario website since their launch. Interest in the information remains strong and there were more than 13,000 page views of the nine wait times measures pages between mid-November and mid-December.

Health Care Built on Relationships

Dr. Joshua Tepper

Relationships are the bedrock upon which our health care system is built.

Nowhere was this described with more eloquence than at the recent Health Quality Transformation (HQT) conference in Toronto, where keynote speakers Dr. Don Berwick and Kim Katrin Milan both addressed this issue from very different perspectives.

Installing Better Signposts

Anna Greenberg

Public reporting on health system performance is an essential part of health care improvement. This we know. But in order for such reporting to be effective, the data being reported has to be read and, if necessary, acted upon by those for whom it is intended.

Health Quality Transformation 2016

Dr. Joshua Tepper

At a conference centred on health quality transformation, we welcome a globally-acknowledged leader of large scale change. Helen Bevan, one of the most influential people in the history of the UK’s National Health Service (NHS) Institute for Innovation and Improvement, has been at the forefront of NHS improvement initiatives that have bettered circumstances for thousands. We welcome her insights in anticipation of our own transformation.

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Man smiling

Sign up for our newsletter

Are you passionate about quality health care for all Ontarians? Stay in-the-know about our newest programs, reports and news.

Health Quality Connect - Health Quality Ontario's newsletter - on an iPad and a cell phone