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Making Patient Engagement Meaningful and Measurable

Dr. Joshua Tepper, Claude Lurette and Emily Nicholas

(Join Health Quality Ontario CEO Dr. Joshua Tepper and patient advisors Emily Nicholas and Claude Lurette for a tweet chat to discuss this topic on Wednesday, September 27 at 7:00 p.m. (ET)).

Involving patients in the planning, delivery and assessment of health care is core to supporting high quality care. Involving patients helps us achieve patient-centredness which is one of the defining dimensions of a quality health system.

Last year, Health Quality Ontario released the province’s first Patient Engagement Framework to define a common approach for engagement across the province and guide people in planning for implementing and evaluating patient engagement activities across the health system from personal care to system-wide governance. Engaging patients at all levels is a relatively new process so such a framework is not intended to be set in stone and could evolve as more work is undertaken to understand the whole process.

But how does one make that engagement meaningful and how do you assess the impact of that engagement? How do we know engaging patients is making a difference?

Important Health Quality Insights from the Twittersphere

Dr. Joshua Tepper

That the patient perspective was mentioned first in our Twitter chat about quality in health earlier this week was both gratifying and appropriate.

Ditto the fact that a number of individual members of the public and patient advocates participated in the one hour #HQOchat, which represented the first time Health Quality Ontario has hosted a discussion on Twitter.

Installing Better Signposts

Anna Greenberg

Public reporting on health system performance is an essential part of health care improvement. This we know. But in order for such reporting to be effective, the data being reported has to be read and, if necessary, acted upon by those for whom it is intended.

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Let’s make our health system healthier

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Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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