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Making Freedom from Violence a Quality Indicator

Dr. Joshua Tepper

The Safe Patients/Safe Staff program at Sinai Health System provides resources to help staff safely and effectively care for patients who are at risk of aggressive or dangerous behaviour.

At Grand River Hospital Corporation, teams are available to respond to codes for potential workplace violent incidents. In the event of a code called for aggressive behaviour/physical danger, an immediate and mandatory debrief is held to ensure the emotional, psychological and physical wellbeing of all staff and patients.

The North Bay Regional Health Centre and the Centre for Addiction and Mental Health are among nine hospitals in Ontario implementing the Safewards program, an evidence-based series of interventions that promote patient and employee safety by reducing conflict and containment.

Measure – Change – Improve: Better Surgical Care in Ontario

Dr. Joshua Tepper and Dr. Tim Jackson

Simply measuring quality doesn’t make health care better. But transforming that data into opportunities for improvement can have a very real impact on patients and their health and safety.

This is demonstrated in the recent Quality Surgery: Improving Surgical Care in Ontario report released by Health Quality Ontario.

Change at the Frontlines of Healthcare

Dr. Joshua Tepper

“The only constant is change”, a quote attributed to the Greek philosopher Heraclitus, feels particularly true in healthcare.

Healthcare systems around the world seem to be in an almost constant state of change.

Change Day Ontario: The Difference is You

Dr. Joshua Tepper and Gail Paech

To improve any health care system change must occur.

Change can be incremental or dramatic, but without it we cannot improve the quality of the health care system in Ontario or the health of those who live here. Individuals and teams who work within the health care system must feel empowered to make changes that can make a difference. So today we are asking you: what would you change?

Learning the Science of QI

Dr. Joshua Tepper

Quality Improvement (QI) is science, not magic, and should be taught with the frequency and rigour of any scientific discipline in healthcare. Teaching Quality Improvement is not a straightforward matter but must be done, and done right, if we want to see the healthcare system improve.

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Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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