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Engaging Patients

Health Literacy

man and woman working together in a meeting

Health Literacy: Why is it Important?

This pamphlet will introduce you to the concept of health literacy, and how you can make the most of your next appointment with your health care provider.

Read the Pamphlet

Source: University Health Network


A Patient’s Guide to Warm Handoffs

A warm handoff is a way for your health care team to include you when they share information about you during an office visit. This short resource will explain why this is important, and how you can ask for it at your next appointment.

Learn More About Warm Handoffs

Source: Agency for Healthcare Research and Quality


Ask Me 3: Good Questions for Your Good Health

Designed by health literacy experts, Ask Me 3 is intended to help patients become more active members of their health care team, and provide a critical platform to improve communications between patients, families, and health care professionals.

Learn More About Ask Me 3

Source: National Patient Safety Foundation

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Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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