Every day, primary care providers are faced with the challenge of balancing supply and demand to meet their patients’ needs. Busy waiting rooms and stressful workplaces are common – but they don’t have to be.
As part of our ongoing commitment to improving health quality across the province, Health Quality Ontario is offering these e-learning module to help your primary care practice see patients on the day they call in or on a day of their choosing.
Health Quality Ontario’s Advanced Access and Efficiency resources are designed to streamline your day, enrich the health care experiences of your patients and increase staff satisfaction.
These modules are designed to help you and your improvement team learn, test, and implement best practices, change concepts and innovative approaches to improvement so that you can “do today's work today.”
Disclaimer Information and Conflict of Interest
The Advanced Access and Efficiency (AAE) e-learning modules were created by Health Quality Ontario in partnership with McMaster University’s online initiative, Machealth. Although that partnership ended in 2016, Health Quality Ontario recognizes the importance of these AAE self-learning modules. They have been made available on Health Quality Ontario’s website to help you and your quality improvement team implement the principles of access and efficiency in your practice.
While every care has been taken when compiling the information in these modules, the authors cannot guarantee their applicability in specific clinical situations or with individual patients. Clinicians and others should exercise their own independent judgment concerning patient care and treatment, according to the unique circumstances of their practice.
Anyone using this information does so at their own risk and agrees to release and indemnify the Division of e-Learning Innovation of the Michael G DeGroote School of Medicine at McMaster University, Health Quality Ontario, the Ontario College of Family Physicians, McMaster University, and all individual subject matter experts who worked on these modules from any and all injury or damage arising from such use.
A Note on Outdated References
The modules may contain mention of references that are no longer available or applicable. They are listed below.
QI Virtual Coach
This reference is to the legacy program mentioned above. If you have questions about your AAE work, here are a few options:
Post your question to a peer on the Primary Care Advanced Access and Efficiency Community of Practice on Quorum
You will see this logo throughout the modules and on some of the worksheets. This is in reference to the legacy program mentioned above. Although, the AAE program is no longer running, Machealth still is in operation and provides support to primary care in several other areas. Click here for access to Machealth’s self-learning offerings.
Machealth’s AAE Module Forum
The AAE Module Forum is no longer actively monitored. You can visit Health Quality Ontario’s online community platform, Quorum, to post your question to a peer on the Primary Care Advanced Access and Efficiency Community of Practice.
Links to Resources
These modules are screen recordings; embedded resource buttons or hyperlinks are not accessible. The resources referenced in each module can be accessed by clicking on the hyperlinks below the video recording.
No commercial support
Funding provided by Health Quality Ontario
Potential for conflict(s) of interest:
Mitigating Potential Bias
An overview of how advanced access and efficiency can improve patient experiences and office flow
Advanced Access and Efficiency
Workbook for Primary Care
Answers to Your Questions About Same-Day Scheduling
Same-Day Appointments: Exploding the Access Paradigm
Learn the principles of advanced access and efficiency.
Learn how to assess your readiness and capacity to implement advanced access.
Team meeting tracker form
Learn the Model for Improvement and Plan Do Study Act (PDSA) cycles and how to apply them in your quality improvement work.
Form 2 - Tracking Daily Demand, Supply, Activity and No Shows by the Provider
Measures to Guide Your Decision Making Quick Tip Sheet
The Model for Improvement - PDSA cycles
Conduct an assessment of your practice and capacity for collecting data. Learn how to identify your starting point, areas for improvements and begin to make changes resulting in efficiency and sustainable improvements.
A Guide to Advanced Access and Efficiency for Primary Care Providers: Time for Change
Use the work completed in previous modules to build your improvement plan.
The 8 Sources of Waste
Learn to use the PDSA cycle to test change ideas before adopting them into your practice.
Predict the Expected: Contingency Plans to Manage Advanced Access Schedules
Sustainability Planner – Advanced Access and Efficiency for Primary Care
PDSA: Plan-Do-Study-Act Tool
PDSA Example 1: Access Injections Open
PDSA Example 2: Efficiency Huddle
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