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Quality Improvement

Improving Patient Relations

Nurse taking woman's blood pressure

There is growing recognition across the province that patient feedback, complaints and concerns can be a tremendous source of insight and a driver for positive change. As health care organizations receive and respond to complaints, they are able to track and identify key trends and opportunities for improvement.

We support organizations across the system in continuously improving their patient relations processes through the provision of information, resources, and tools for best practices. Plus, we give organizations the tools they need to involve patients and caregivers in the development and maintenance of their patient relations processes.

For more information about patient relations, email our patient relations team at or one of our quality improvement specialists at


Patient Relations Tools and Resources

This guide details how Ontario’s hospitals can engage patients, caregivers and their family members to develop effective and inclusive patient relations processes.

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A nurse speak to patient


Find out how the hospital, community care, and long-term care sectors handle patient complaints and where these sectors see a need for improvement.

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Learn more about the indicators selected for data collection and public reporting

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Doctor performing an exam on her patient who is pregnant


Learn more about Patient Relations measurement and reporting

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Patient Relations and Measurement Pilot Program

Learn more about our patient relations pilot program and participating sites.

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Nurse taking woman's blood pressure

Patient Relations Measurement and Reporting

Learn more about how Health Quality Ontario is collaborating to support patient relations measurement and reporting.

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A woman asking a question to a doctor

Patient Relations Frequently Asked Questions

Learn more about Patient Relations and its role in Ontario’s health system.

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Patient Engagement at Health Quality Ontario

Learn about how to engage with patients, families and members of the public to improve health care quality

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A woman asking a question in a patient engagement meeting

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.

Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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