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Quality Improvement

Measuring Patient Relations in Ontario

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Health Quality Ontario has developed patient relations indicators to support quality improvement in hospitals, home and community care, and long-term care homes. With the help of a province-wide advisory group that included patients, caregivers, and representatives from the sectors, a set of patient relations indicators and their technical specifications was developed and tested to help standardize complaints measurement.

Patient Relations Indicator Specifications

Learn more about the indicators selected for data collection and reporting.

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Patient Relations Measurement Frequently Asked Questions

Learn more about frequently asked questions about patient relations and its role in Ontario’s health system.

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Update on Patient Relations Measurement in Ontario

Learn more about patient relations measurement and next steps.

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Background on the Patient Relations Pilot Project

Learn about the pilot program and how Health Quality Ontario selected patient relations indicators.

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Survey Findings of Patient Relations practices in Ontario

Learn about a multi-sector survey commissioned by Health Quality Ontario in fall 2015 to better understand how the hospital, community care and long-term care sectors handle patient complaints.

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Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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