Skip to main content

Quality Improvement

Improving Patient Relations in Ontario

Nurse taking woman's blood pressure

Collecting patient feedback, complaints and concerns can be a tremendous source of insight and allows health care organizations to track and identify key trends and opportunities for improvement in care.

We support organizations with improving their patient relations processes by providing resources on best practices, standardizing the data collection process and guides on how to best involve patients and caregivers in the development and maintenance of their patient relations practices.

For more information about patient relations, email our patient relations team at pt_rel@hqontario.ca

Woman speaking to a group

Measuring Patient Relations in Ontario

Learn about patient relations measurement and the indicators selected for data collection.

Learn more

Woman taking notes during a discussion

Patient Relations guidance tools for Quality Improvement

Learn how the hospital, community care and long-term care sectors can adopt and improve their patient relations processes using these guides and resources.

Learn more

Join Quorum

Share, learn and connect with others improving their patient relation processes

Learn More
Quorum logo

Patient Engagement at Health Quality Ontario

Learn best practices for engaging with patients, families and members of the public to improve health care quality

Learn More
A woman asking a question in a patient engagement meeting

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

Sign up for our newsletter

Are you passionate about quality health care for all Ontarians? Stay in-the-know about our newest programs, reports and news.

Health Quality Connect - Health Quality Ontario's newsletter - on an iPad and a cell phone