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Quality Improvement

Survey Findings of Patient Relations Practices in Ontario

To better understand how the hospital sector, home and community care and long-term care sectors handle complaints, Health Quality Ontario commissioned a multi-sector survey in consultation with sector associations. The survey results highlighted current practices and indicated areas where there is a need for improvement and additional support.



Survey findings of hospital patient relations practices

A patient relations survey was conducted with Ontario hospitals in the fall of 2015 by Health Quality Ontario with input from the Ontario Hospital Association.

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A doctor speaking to her patient in a reassuring way

Survey findings of long-term care homes’ resident relations practices

A resident relations survey was conducted with Ontario long-term care homes in the fall of 2015 by Health Quality Ontario with input from the Ontario Long-Term Care Association, and the Ontario Association of Non-Profit Homes & Services for Seniors.

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 A man in a long-term care home is getting assistance

Survey findings of community care access centres patient relations practices

A patient relations survey was conducted with Community Care Access Centres in the fall of 2015 by Health Quality Ontario with input from the Ontario Association of Community Care Access Centres.

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A woman is having tea with a community health worker

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Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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