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System Performance

Home Care Performance in Ontario

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These indicators provide data on home care performance in Ontario, including home care patients waiting for nursing services, patients with complex needs waiting for personal support services, and other measures of home care patient experience.


Home Care Patients Waiting for Services
Patients Receiving Nursing Services within Five Days
Percentage of home care patients whose first nursing visit was within five days of authorization of the service. A higher percentage is better.
Patients with Complex Needs Receiving Personal Support within Five Days
Percentage of home care patients with complex needs whose first personal support visit was within five days of authorization of the service. A higher percentage is better
Care and Patient Experience in Home Care
Patient Experience with Home Care
Percentage of home care patients who rated their overall experience "good," "very good" or "excellent." A higher percentage is better
Home Care Patients with Communication Problems
Percentage of patients receiving publicly funded home care for at least 60 days (such as for chronic/complex illnesses) who had problems understanding, or being understood by, other people. A lower percentage is better
Home Care Patients Who Fell
Percentage of patients receiving publicly funded home care for at least 60 days (such as for chronic/complex illnesses) who fell during the three months before assessment by a health care professional. A lower percentage is better
Home Care Patients with Pressure Ulcers
Percentage of patients receiving publicly funded home care for at least 60 days (such as for chronic/complex illnesses) who had a new pressure ulcer (bed sore). A lower percentage is better.
Home Care Patients Who Did Not Receive a Flu Vaccine
Percentage of patients receiving publicly funded home care for at least 60 days (such as for chronic/complex illnesses) who did not receive a flu vaccine in the past two years. A lower percentage is better.
Home Care Patients with Incontinence
Percentage of patients receiving publicly funded home care for at least 60 days (such as for chronic/complex illnesses) who had difficulty controlling urination. A lower percentage is better.
Getting Care Elsewhere
Hospital Readmissions for New Home Care Patients
Percentage of unplanned hospital readmissions within 30 days of being discharged from hospital, for those patients who've been referred to home care services. A lower percentage is better.
Emergency Department Visits by Home Care Patients
Percentage of unplanned emergency department visits, within 30 days after discharge from hospital, by patients having had a referral for, or receiving, home care services. A lower percentage is better.
Moving to a Long-Term Care Home
Percentage of people assessed as having low, mild or moderate needs admitted to a long-term care home when they potentially could have stayed in their own home or elsewhere in the community. A lower percentage is better.

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