Ignoring Complaints Is Not an Option Dr. Joshua Tepper / June 17, 2016 When you’re on the receiving end of a complaint, it can sting. I know from experience that sinking feeling of having disappointed those I am committed to serving. Read more
Quality Matters: A Playbook for Health System Improvement Anonym / October 14, 2015 Health Quality Ontario issues a call-to-action for health system quality improvement in Ontario. Read more