The history of public reporting in Ontario is a short one. And its significance comes to a point as Health Quality Ontario publishes its 10th yearly edition of the performance of our health care system.
At a conference centred on health quality transformation, we welcome a globally-acknowledged leader of large scale change. Helen Bevan, one of the most influential people in the history of the UK’s National Health Service (NHS) Institute for Innovation and Improvement, has been at the forefront of NHS improvement initiatives that have bettered circumstances for thousands. We welcome her insights in anticipation of our own transformation.
Health equity is one of the six dimensions of quality, as defined by the Institute of Medicine and adopted by Health Quality Ontario.
Health Quality Ontario’s latest report looks at palliative care. We look at the care and services people received during their last month of life to understand how the health care system is serving people as they near the end of their lives.
When you’re on the receiving end of a complaint, it can sting. I know from experience that sinking feeling of having disappointed those I am committed to serving.