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Quality Improvement

Quality Improvement Plans

A Quality Improvement Plan is a formal blueprint on how a health care organization will address quality issues and meet its quality improvement goals. Through the development of the plan, the organization demonstrates a public commitment to improving the quality of care it provides to its patients, residents or clients.

The Excellent Care for All Act 2010 and accountability agreements require all public hospitals, inter-disciplinary primary health care organizations, Community Care Access Centres and long-term care homes to create a Quality Improvement Plan every year. Each organization develops a plan including specific targets and actions that reflect the province’s health care improvement priorities, as well as the quality issues that are locally relevant. 

The plans have three components – the progress report, the narrative and the work plan – which together reflect on the quality improvement activities and achievements of the previous year, provide context about the organization and outline steps for the year ahead.  Patients are also engaged in the process and their perspectives are used as a key input to the development of the Quality Improvement Plan.

The work to act on the Quality Improvement Plan occurs throughout the year, as teams in organizations across the province implement the change ideas in their plans and track their course to improvement. This process currently involves more than 1,000 organizations in the hospital care, home care, primary care and long-term care sectors.

Quality improvement plans must be submitted to Health Quality Ontario by April 1 every year.

If you have a question about Quality Improvement Plans, please email us at


Submit a Quality Improvement Plan

Submit your Quality Improvement Plan by using QIP Navigator, Health Quality Ontario’s online tool to support Quality Improvement Plan development.

April 1 is the annual submission deadline for Quality Improvement Plans. Click here to submit your plan.

Submit a Quality Improvement Plan


Creating a Quality Improvement Plan

When developing a Quality Improvement Plan, Health Quality Ontario offers many tools and resources to support the process.

The Quality Improvement Plan Guidance Document for Ontario’s Health Care Organizations

This guidance document was designed to help organizations create Quality Improvement Plans and outlines the elements to include

QIP Navigator

Find tools to help organizations create their Quality Improvement Plans, including information about target setting, benchmarks (if available), videos, webinars, and other material and resources

Public Quality Improvement Plans

All Quality Improvement Plans are made publicly available on QIP Navigator to facilitate shared learning within and across sectors. Search the posted plans and learn more about successes, challenges and key insights

Tools and Resources

Search the library of tools and resources to help develop your Quality Improvement Plan

Frequently Asked Questions

Find the answers to common questions about Quality Improvement Plans

Quality Improvement Plan Reports

Read our sector-specific reports that analyze Quality Improvement Plans across the province

Cover of Quality Imporvement Plan Insights Report for the hospital sector

Quality Improvement Plans Reports

We create sector-specific reports that analyze Quality Improvement Plans across the province and highlight exceptional change ideas, emerging trends and lessons learned about what is working and what is not.

Learn more 

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Frequently Asked Questions about Quality Improvement Plans

Have a question about Quality Improvement Plans?

Learn more 

Indicator Library

Search Health Quality Ontario’s health system performance indicators to find indicators that you can use to customize your organization’s Quality Improvement Plan.

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Clinical Handbooks for Quality-Based Procedures

Clinical handbooks provide an evidence-based guide to deliver the best possible care for patients

Cover of Quality Imporvement Plan Insights Report for the hospital sector

Quality Compass

To support you in developing your QIPs, visit Quality Compass to find evidence-based resources, change ideas, targets, measures, and tools for successful implementation.

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Patient Engagement

Learn how to engage with patients, families and members of the public to help improve health care quality

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Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.

Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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