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CCAC Name
CCAC Name

Individual results for ___ CCAC Back to All CCAC

What indicators would you like to examine for the ____ CCAC?

Quality Indicators at the CCAC
level?

This includes indicators of access, efficiency, safety, and population health for each of Ontario’s 14 CCACs.

Quality Indicators at the Service Provider Level?

This includes an indicator of patient experience for individual home care service providers. Indicators measuring other attributes of quality will be reported in the future for individual home care service providers.

Service Provider-level Results For ___ CCAC Back to All CCAC


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  • What types of services are reported?

    Patient experience results are reported for two service types in Ontario: nursing and personal support care.

  • What does this indicator show? What does patient experience measure?

    The provider-level patient experience indicator shows the percentage of home care patients who rated the service they received by their service provider as good, very good, or excellent. Results are reported separately by CCAC and by type of service visit (i.e., nursing or personal support), since each type of service in each CCAC is organized in a different way and the patients’ characteristics may differ for those receiving nursing versus personal support services.

  • Why is it important to measure?

    Patient experience is a measure of the quality of care that patients receive.

  • Should I compare across CCACs?

    While Community Care Access Centres (CCACs) try to be as similar as possible in how they deliver care to patients, because of diverse geographies and populations, CCACs across the province may have different practices when it comes to referring patients to service providers. Therefore, the patient experience results are comparable within a CCAC, but not between different CCACs.
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Individual CCAC results For ___ CCAC Back to All CCAC

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Health Topic Definition of Indicator Average Results for April 2010-March 2011 Average Results for April 2011-March 2012 Click Graph to View Average Results for April 2011-March 2012
Post-hospital
Wait Times		 The number of days within which 90% of clients referred from an inpatient hospital setting receive their first home care service visit after discharge (i.e., 90th percentile) 4 days^ 4 days* graph icon
Community
Wait Times		 The number of days within which 90% of clients referred from a community setting receive their first home care service visit after application (i.e., 90th percentile) 10 days^ 7 days* graph icon
Incontinence Percentage of home care clients who have newly developed bladder incontinence or whose bladder functioning has not improved since their previous assessment 49% 53% graph icon
Communication Percentage of home care clients with a new or existing communication problem that did not improve since their previous assessment 19% 21% graph icon
Hospital Readmissions Percentage of hospital readmissions by home care clients within 30 days for referrals from hospital to Community Care Access Centre (CCAC) after acute hospital discharge 13% 13% graph icon
Falls Percentage of home care clients who had a fall in the last 90 days 29% 30% graph icon
Pressure Ulcers Percentage of home care clients with a new pressure ulcer (stage 2 to 4) 0,6% 1,1% graph icon
Client Satisfaction Percentage of home care clients who were satisfied overall with service providers and with the handling of their care by Care Coordinators 91% 93% graph icon
Emergency Department Visits Percentage of unplanned emergency department visits by home care clients within 30 days for referrals from hospital to CCAC after acute hospital discharge 25% 25% graph icon
LTC Placement Percentage of home care clients placed in LTC who could have stayed home or somewhere else in the community 18% 19% graph icon
Vaccination Percentage of home care clients who have not received influenza vaccination in the past two years 20% 21% graph icon
^Average results for January 2011 – March 2011
*Average results for January 2012 – March 2012