Health Topic	Definition of Indicator	Average results for 2013/14	Average results for 2014/15	Graph
Waiting for nursing services	Percentage of home care patients who received their first nursing visit within five days of the date they were authorized for nursing services	96%	95%
Waiting for personal support services for complex patients	Percentage of home care patients with complex needs who received their first personal support visit within five days of the date they were authorized for personal support services	94%	92%
Incontinence	Percentage of home care patients who have newly developed bladder incontinence or whose bladder functioning has not improved since their previous assessment	56%	58%
Communication	Percentage of home care patients with a new or existing communication problem that did not improve since their previous assessment	30%	32%
Hospital readmissions	Percentage of hospital readmissions within 30 days of discharge from hospital for home care patients who receive their referrals to Community Care Access Centre while in hospital	10%	9%
Falls	Percentage of home care patients who fell in the last 90 days	32%	33%
Pressure ulcers	Percentage of home care patients with a new pressure ulcer (stage 2 to 4)	1.5%	1.3%
Patient experience	Percentage of home care patients who were satisfied with their care from both care coordinators and service providers	93%	94%
Emergency department visits	Percentage of unplanned emergency department visits by home care patients within 30 days of referral from hospital to Community Care Access Centre after acute hospital discharge	25%	24%
Long-term care placement	Percentage of home care patients placed in long-term care who could have stayed home or somewhere else in the community	19%	18%
Vaccination	Percentage of home care patients who have not received influenza vaccination in the past two years	22%	22%
N/A: Data not available for the reporting period