| Waiting for nursing services |
Percentage of home care patients who received their first nursing visit within five days of the date they were authorized for nursing services |
93% |
93% |
 |
| Waiting for personal support services for complex patients |
Percentage of home care patients with complex needs who received their first personal support visit within five days of the date they were authorized for personal support services |
88% |
89% |
 |
| Incontinence |
Percentage of home care patients who have newly developed bladder incontinence or whose bladder functioning has not improved since their previous assessment |
63% |
64% |
 |
| Communication |
Percentage of home care patients with a new or existing communication problem that did not improve since their previous assessment |
31% |
30% |
 |
| Hospital readmissions |
Percentage of hospital readmissions within 30 days of discharge from hospital for home care patients who receive their referrals to Community Care Access Centre while in hospital |
12% |
11% |
 |
| Falls |
Percentage of home care patients who fell in the last 90 days |
32% |
33% |
 |
| Pressure ulcers |
Percentage of home care patients with a new pressure ulcer (stage 2 to 4) |
1.4% |
1.9% |
 |
| Patient experience |
Percentage of home care patients who were satisfied with their care from both care coordinators and service providers |
93% |
92% |
 |
| Emergency department visits |
Percentage of unplanned emergency department visits by home care patients within 30 days of referral from hospital to Community Care Access Centre after acute hospital discharge |
23% |
23% |
 |
| Long-term care placement |
Percentage of home care patients placed in long-term care who could have stayed home or somewhere else in the community |
20% |
21% |
 |
| Vaccination |
Percentage of home care patients who have not received influenza vaccination in the past two years |
29% |
28% |
 |