There are many methods for engagement. Use this decision-making-guide to help you identify when, why and how to use each engagement method.
Download the decision-making-guide
Source: Health Quality Ontario
Read this guide to learn how to determine and prioritize projects or areas of focus for patient and family advisory councils. Use the guide’s examples, templates and other resources to support your practice.
Learn how to determine and prioritize projects
Use this best practice checklist to help you chair meetings in ways that make patient and caregiver advisors feel meaningfully engaged and supported.
Download the best practice checklist
Share this list of acronyms and their meanings with the advisors you work with. Encourage them to use it to support their engagement activities.
Download the list of common health care acronyms and their meanings
This Guide, which was co-written with patient advisors, connects key steps in the quality improvement process with recommended actions, tips and tools to optimize patient engagement, and includes a specific focus on Quality Improvement Plans. The Guide is written for both providers and patients involved in quality improvement.
Download the guide
Learn how hospitals can improve patient relations efforts by engaging patients, families and caregivers, and how this leads, to better outcomes and improved patient experience.
Learn how to engage patients and caregivers in your patient relations process
Source: Health Quality Ontario
Read this guide to learn how to create an effective terms of reference that outlines how the council agrees to work together to accomplish common goals. Use the guide’s templates and tools to support your practice.
Learn how to create an effective terms of reference
Use this best practice checklist to support patients and caregivers to recount their health care stories while making them feel safe and informed.
Gain a sense of the theory and history of Residents’ Councils in long-term care homes – where residents receive care, and it is also their home – and learn how to make the Residents’ Council most effective
Read a resource guide for residents' council leadership and staff assistants
Source: Ontario Association of Residents’ Councils
Discover the core principles of building a strong and sustainable engagement program (specifically a patient advisory program) and how to build the case for patient engagement within your organization.
Learn how to prepare your organization to engage with patients and caregivers
Source: Alberta Health Services
Collaboration between health care providers and patients is an important part of designing effective engagement activities. Read this guide to learn how to share leadership and “co-design” engagement activities with patients and their caregivers.
Learn how to partner with patients and their caregivers
Source: The King's Fund
Find out what needs to be considered when working with patients and family advisors using the five-step strategy for implementing effective engagement.
Read about the implementation handbook
Source: Agency for Healthcare Research and Quality
Use this question-and-answer tool to help consider whether patients and family advisors should be financially compensated for their time and incurred expenses, and learn more about the kinds of barriers participants face when participating in engagement activities.
Use question-and-answer tool
Source: The Change Foundation
Collaborate with a network of leaders from organizations actively involved in patient engagement work. Ask questions and learn from their experiences in a variety of health settings.
Learn how to connect with colleagues who are engaging patients and caregivers
Source: Institute for Patient- and Family-Centered Care (U.S.)
Use this toolkit to help design engagement projects, from start to finish. The toolkit helps users to build the case for engagement within their organization, identifying topics and issues to start with, and choosing engagement methods. The toolkit was developed for health care settings in PEI, but can be applied to other health care settings.
Download the toolkit
Source: Health PEI
Use these tools and resources to understand how to begin building a culture that embraces, and is supportive of, family and caregiver engagement across health care sectors, and levels of care.
Learn more about partnering with families campaign
Source: Canadian Foundation for Healthcare Improvement
Learn how to create a Patient and Family Advisory Council and understand elements like defining the purpose, benefits and opportunities, and set guidelines for membership, orientation and rules of engagement.
Learn how to create patient and family advisory council
Source: The Institute for Patient- and Family Centered Care
Patients, families and the public are central to improving health quality.
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