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Quality Improvement

Emergency Department Return Visit Quality Program

Female clinicians review chart in emergency room setting

Focusing on the quality of care in emergency departments, this program builds a culture of continuous improvement. It is designed to help clinicians and hospitals in Ontario identify, audit and investigate underlying causes of return visits to their emergency departments and take steps to address them.

Supported by Health Quality Ontario, Access to Care and the Ministry of Health and Long-Term Care, the program is guided by an expert working group involved in all stages of its design.

Questions about participating in the Emergency Department Return Visit Quality Program? Contact us at EDQuality@hqontario.ca


WHAT'S NEW?

The 2018 report on the Emergency Department Return Visit Quality Program is now available.

Learn how 80 hospitals are using emergency department return visits to identify opportunities for quality improvement.

READ REPORT


  • Introductory Guidance: Read this guidance document for an overview of the program, including a timeline for program implementation

  • Frequently Asked Questions: Find the answers to common questions about the Emergency Department Return Visit Quality Program

  • How to Conduct an Audit Read this companion document to the Audit Template for step-by-step instructions on how to conduct an audit

  • Audit Template: Download this template to record your audit results. You will submit the completed template as part of your annual submission to Health Quality Ontario
  • Narrative Template: Download this template to describe your institution's experience in this program. You will submit the completed template as part of your annual submission to Health Quality Ontario
  • Read our reports on the results from previous years of the Emergency Department Return Visit Quality Program
  • View past webinars related to the Emergency Department Return Visit Quality Program
    • Adverse Events and Approach to Conducting Audits: Hear speakers define adverse events/quality issues and describe how their hospitals are approaching the audit process to identify and address them.

    • Acute Myocardial Infarction: Hear speakers discuss findings related to return visits for acute myocardial infarction and describe two initiatives to improve care for acute myocardial infarction patients


LEARN FROM PEER PARTICIPANTS

Learn how program participants are approaching the Emergency Department Return Visit Quality Program on Quorum, Ontario’s health care quality improvement community.

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