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Quality Improvement

Health Quality Ontario's E-Learning Modules

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Every day, primary care providers are faced with the challenge of balancing supply and demand to meet their patients’ needs. Busy waiting rooms and stressful workplaces are common – but they don’t have to be.

As part of its work to foster quality improvement capacity in Ontario’s health system, Health Quality Ontario (HQO) has developed resources and strategies to assist your primary care practice to see patients on the day they call in or on a day of their choosing.

HQO’s Advanced Access & Efficiency resources are designed to streamline your day, enrich the health experiences of your patients, and increase staff satisfaction.

These modules are designed to help you and your improvement team learn, test, and implement best practices, change concepts, and innovative approaches to improvement that will enable you and your team to “do today's work today”.

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Transcript (PDF)




Transcript (PDF)


Description

This overview of Health Quality Ontario's quality improvement initiative, including the principles of advanced access and efficiency, provides primary care practitioners and teams in Ontario a good orientation to the advanced practice model, the tools and resources available through this portal, and the benefits of implementing advanced access in their practices.


Resources


Transcript (PDF)


Description

Learn the principles of advanced access and efficiency.


Transcript (PDF)


Description

Learn how to assess your readiness and capacity to implement advanced access.


Resources


Transcript (PDF)


Description

Learn the Model for Improvement and Plan Do Study Act (PDSA) cycles and how to apply them in your quality improvement work.


Resources


Transcript (PDF)


Description

Conduct an assessment of your practice and capacity for collecting data. Learn how to identify your starting point, areas for improvements and begin to make changes resulting in efficiency and sustainable improvements.


Resources

Health Quality Ontario's e-Learning Modules

As part of our ongoing commitment to improving health quality across the province, Health Quality Ontario created e-learning modules.

The following courses are available via machealth, the online e-learning portal from McMaster University’s school of medicine:

  • Module 1: Preventing & Managing Chronic Disease: Ontario’s Framework. This module demonstrates how to use HQO’s chronic disease prevention and management framework to assess and improve chronic disease management in your practice.
  • Module 2: Getting Started: Describes the essential features of a quality improvement team and illustrates how the model for improvement can be used to help teams set aims and achieve their goals. This module will also address how tests of change can lead to improvement.
  • Module 3: Defining Your Problem & Understanding Your System: This module will help teams discover opportunities for improvement and explores common barriers to change.
  • Module 4: Designing & Testing Solutions: This module introduces quality improvement tools that can be used to develop an effective improvement plan. This module will also provide examples of how teams have developed change concepts and used measures to determine if their improvements were being maintained.
  • Module 5: Implementing & Sustaining Changes / Spreading Change: This module describes the key elements of implementation, sustainability and spread. It will also provide examples of how to sustain the improvements that have been made and spread these improvements to other areas.

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Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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