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On November 21, Health Quality Ontario hosted Health Quality Transformation 2013. Please see below to access each of the presentations that were delivered over the course of the day.



Health Quality Transformation 2013 - Conference Schedule
7:30 AM Registration / Coat check
Breakfast
8:15 AM CEO Welcome - Dr. Joshua Tepper

8:15 AM Opening Remarks
  • Deputy Minister Mr. Saäd Rafi

    Mr. Saäd RafiSaäd Rafi is a results-driven leader with a track record of innovation. Deputy Minister of the Ontario Ministry of Health and Long-Term Care since February 2010, he has been spearheading the largest transformation of the health care system since the 1950s. He is widely respected for his commitment to a culture of quality and accountability, and promoting a person-centred system that delivers sustainable, high quality health care. Mr. Rafi has previously served in fields as diverse as infrastructure, energy, transportation and public/private partnerships. He holds a Bachelor of Arts and a Master of Arts, in Public Administration, from Carleton University.

9:00 AM Keynote Address
  • Mr. Jeffrey Simpson

    Mr. Jeffrey SimpsonJeffrey Simpson, The Globe and Mail's national affairs columnist, has won all three of Canada's leading literary prizes -- the Governor-General's award for non-fiction book writing, the National Magazine Award for political writing, and the National Newspaper Award for column writing (twice). He has also won the Hyman Solomon Award for excellence in public policy journalism. In January, 2000, he became an Officer of the Order of Canada.

    Mr. Simpson has published seven books. Chronic Condition, his latest, is an incisive analysis of the past, present, and future of Canadian health care and recently won the Donner Prize for Best Public Policy book by a Canadian.

10:00 AM Exhibit Floor

10:30 AM Morning Breakout Sessions
  • Session 1 – Care Coordination through the Eyes of the Patient: A Health Links Opportunity

    This session explored best practices in care coordination. Through the lens of medication reconciliation, this session examined the progress of an individual through the health system and between sectors. Organizations from across Ontario shared their successful approaches to improved care coordination and the tools and techniques that led to measurable improvement in medication safety and patient experiences.

    View Speaker Biographies

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    Watch the complete session

  • Session 2 – Quality-Based Procedures: Improving Quality and Consistency in the Health System

    This session focused on evidence and its role in the development of quality-based procedures in the hospital setting, as well as how they will inform the Ministry of Health & Long-Term Care’s health system funding strategies, with a specific focus on the novel approach to quality-based procedures developed by Health Quality Ontario. This session also reviewed the framework used to guide the implementation of these quality-based procedures.

    View Speaker Biographies

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  • Session 3 – Learning from Success: Making Quality a Priority in Ontario's Health System

    This session, an Assembly of Quality, highlighted abstracts that demonstrated how quality improvement has improved the patient and family experience of care and health outcomes. It elaborated on how a culture of quality improvement, involving everyone from front-line workers up to board members, can help improve the delivery of quality care. Sharing our experiences is one of the most effective methods for discovering innovative ideas, spreading change and facilitating health system transformation. This session featured the following presentations:

    Presentation Title Speaker Organization
    Enhancing our culture of quality Lianne Valiquette
    Linda Wilson
    St. Joseph's Health Centre - Sudbury
    Improving the Patient Experience Through Better Cancer Symptom Management: Lessons Learned from a Large Scale Improvement Collaborative Sean Molloy
    Reena Tabing
    Cancer Care Ontario
    Behavioural Supports Ontario in Mississauga-Halton: A Mixed Methods Evaluation Josie d'Avernas Schlegel-University of Waterloo Research Institute for Aging
    A Multidimensional Approach to Restraint and Seclusion Prevention: A Mental Health Perspective Sanaz Riahi
    Dr. Phil Klassen
    Ontario Shores Centre for Mental Health Sciences
    Through our eyes: The family experience of meaningful engagement at Holland Bloorview and the transformation of their Family Advisory Committee Shoshana Hahn-Goldberg
    Amir Karmali
    Holland Bloorview

    View Speaker Biographies

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  • Session 4 – Primary Care Performance Measurement Framework: Challenges & Opportunities

    The primary care sector has traditionally faced challenges due to a lack of provincial level data. This session focused on the primary care performance measurement framework and the various activities that are supporting performance measurement in Ontario's primary care sector.

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  • Session 5 – Public Engagement & Health System Decision Making

    This session focused on the role of public engagement in evidence-based analyses and health system decision making and explored ways of considering societal and ethical values in health policy.

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  • Session 6 – The Use of Benchmarks in Public Reporting: Measuring Performance & Setting Meaningful Goals

    Performance measurement is increasingly becoming a key driver of quality across Ontario’s health care system. This session focused on how benchmarks and targets are developed and applied, and explored how benchmarks related to clinical care and patient experience will guide health system transformation.

    View Speaker Biographies

  • Read the complete presentation

    Watch the complete session

  • Late Breaking Session – Patient and Family Engagement in Action: Overview, Objectives and Ontario Examples

    In this session, providers and patients heard from panellists who shared their approaches to incorporating patient engagement in their work. This session explored current practices in patient engagement and opportunities for patients to engage with the health care system.

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11:45 AM Exhibit Floor

1:00 PM Afternoon Keynote
  • Dr. Vincent Lam

    Dr. Vincent LamDr. Vincent Lam is an emergency physician at Toronto East General Hospital, and a writer. Dr. Lam's first book, Bloodletting and Miraculous Cures, won the 2006 Scotiabank Giller Prize, and was adapted for television. Dr. Lam co-authored The Flu Pandemic And You, a non-fiction guide to influenza pandemics, which received a Special Recognition Award by the American Medical Writers' Association in 2007. Dr. Lam's biography of Tommy Douglas was a Globe and Mail ‘Best Book’ in 2011.

    The Headmaster's Wager, Dr. Lam's recent novel, was a finalist for the 2012 Governor General's Prize, and was shortlisted for the 2013 Commonwealth Book Prize.

1:45 PM Afternoon Breakout Sessions
  • Session 7 – Achieving Transformational Change in a Complex Environment: Perspectives from Thought Leaders

    This interactive session brought together thought leaders from both health and non-health organizations to engage in a stimulating discussion on how to achieve transformational change in a complex environment. This session focused on the strategic, motivational, and effective leadership necessary to achieve the goal of a high-performing health system.

    View Speaker Biographies

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  • Session 8 – Making Evidence Relevant: Collaborating & Engaging with Health System Leaders to Drive Evidence-Based Care

    This session focused on the process of contextualizing evidence for Ontario's health system, with an emphasis on the importance of collaboration between key stakeholders.

    View Speaker Biographies

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  • Session 9 – Collaboration, Engagement, and the Promotion of Community Wellbeing

    This session highlighted the approach that Guelph is taking to effectively leverage community resources in order to accelerate sustainable change and improve connections to services. The Guelph Community Wellbeing Initiative (CWI) started the discussion on social determinants of health. By linking to the Guelph Health Link and by drawing on the experiences of the Prince Albert Community Mobilization Project, these combined initiatives aim to provide more coordinated, person-centred care, fostering collaboration between health and non-health sectors. Presenters shared how this collaborative approach to health delivery leads to the more efficient use of community resources to reduce demands on the health care and other system and achieve better outcomes for individuals, families and the community.

    View Speaker Biographies

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    Watch the complete session

  • Session 10 – Health Literacy and its Effect on Health Outcomes

    Improving health literacy is essential to the achievement of the best possible outcomes for Ontarians. This session focused on strategies to improve health literacy, including individualized care planning, and featured an analysis of the role patients and their families play in the delivery of care.

    View Speaker Biographies

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    Watch the complete session

  • Session 11 – Learning from Success: Health System Collaboration and the Integration of Care

    This session, an Assembly of Quality, highlighted abstracts that demonstrated effective collaboration in Ontario’s health system. Compelling presentations illustrated the positive impact integration between providers and across sectors has on outcomes and the delivery of more cost effective, appropriate care. Sharing our experiences is one of the most effective methods for discovering innovative ideas, spreading change and facilitating health system transformation. This session featured the following presentations:

    Presentation Title Speaker Organization
    A Collaborative Model for Medication Management for High Risk Care Transitions in the Community Cathy Szabo Central Community Care Access Centre
    Development of a Tool to Predict Decline for Institutionalized Elderly to Avoid Hospitalization Marilyn El Bestawi
    Dr. Joy Richards
    University Health Network
    The Central West CCAC Home Independence Program: Successfully Optimizing the Wellbeing of Seniors in their Home through Inter-professional Restorative Care Karyn Lumsden Central West CCAC
    Seamless Transition from Hospital to Home for COPD and CHF Patients Katherine D. Campbell Dryden Regional Health Centre
    The Champlain “BASE” project: Successful implementation, adoption, & impact assessment of an integrated care delivery process between primary and specialty care Amir Afkham Champlain LHIN
    Seamless Care Optimizing the Patient Experience (S.C.O.P.E.) Dr. Pariser, Pauline
    Kaitlin Pattrick
    University Health Network

    View Speaker Biographies

  • Read the complete presentation

  • Session 12 – The Use of Benchmarks in Public Reporting: Measuring Performance & Setting Meaningful Goals

    Performance measurement is increasingly becoming a key driver of quality across Ontario’s health care system. This session focused on how benchmarks and targets are developed and applied, and explored how benchmarks related to clinical care and patient experience will guide health system transformation.

    View Speaker Biographies

  • Read the complete presentation

    Watch the complete session

3:00 PM Exhibit Floor

3:30 PM Award Ceremony - Minister's Medal Honouring Excellence in Health Quality & Safety
4:00 PM Closing Comments
  • Dr. Andreas Laupacis

    Dr. Andreas LaupacisDr. Laupacis is a general internist and Executive Director of the Li Ka Shing Knowledge Institute of St. Michael’s Hospital. He is a Professor in the Faculty of Medicine at the University of Toronto. His research interests are in health services research and public engagement. He holds a Canada Research Chair in Health Policy and Citizen Engagement. He has served on numerous academic and governmental committees. Other current activities include Chair of the Board for Health Quality Ontario, a Board member of Cancer Care Ontario and the chief editor of www.healthydebate.ca.

4:00 PM Adjournment
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