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For Patients: A Skills-Building Webinar on the Habits of Highly Effective Patient Partners

Patient partnering is an important part of Ontario’s health care system, and organizations are now partnering with patients more than ever to improve care.

But what can you expect when signing on as a patient partner? And what skills and habits can help you make an impact?

In this one-hour webinar we covered:

  • How patient partnering to improve health care quality is evolving in Ontario’s health care system

  • Six habits of highly effective patient partners, and how these habits can be adopted in your own work

  • Tips and tricks from other patient partners, including a Q & A session



Headshot of Patient Partner, Lucie Allard

Lucie Allard, Patient Partner and Alumna of Health Quality Ontario’s Patient, Family and Public Advisors Council

Lucie Allard is a strong contributor to Ontario’s not-for-profit sector leading and participating in public engagement initiatives to positively impact organizations and systems. An alumna of the original Health Quality Ontario Patient, Family and Public Advisors Council, Lucie was a strong contributor to the organization’s public consultation on transitions in care from hospital to home, and is a member its Patient Partnering Resource Development Advisory Group.

Headshot of Patient Partner, Betty-Lou Kristy

Betty-Lou Kristy, Patient Partner and Co-Chair of Health Quality Ontario’s Patient Partnering Resource Development Advisory Group

Betty-Lou Kristy has spent over a decade as a provincial system-level family partner, educator, and advocate, helping to frame policy, governance, and programming. She is co-chair of Health Quality Ontario’s Patient Partnering Resource Development Advisory Group and worked on the organization’s quality standard on opioid use disorder.

Health Quality Ontario Director of Patient and Public Partnering, Amy Lang

Amy Lang, Director, Patient and Public Partnering, Health Quality Ontario

Amy Lang leads Health Quality Ontario's work to embed patient, caregiver and public perspectives into its reports, recommendations and programs and to support and spread best practices for patient, caregiver and public partnering throughout Ontario's health care system.

To learn more about patient partnering and to access useful tools and resources, visit Health Quality Ontario:

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.

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