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Quality Improvement

Quality Improvement Plans Support and Training

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Quality Improvement Plans are about planning actions to improve care throughout the year – but it can be unclear where and how to get started.

Once you’ve reviewed the annual guidance materials, consider joining a webinar or help session, attending a drop-in session, or viewing a few training videos for more support.

Please note that due to COVID-19, the submission deadline for the 2020/21 Quality Improvement Plans has been paused. Please contact us at for more information.

Participate in our webinars to learn about updates to the Quality Improvement Plan program, or join one of our help sessions to receive more focused and interactive guidance on key topics related to the Quality Improvement Plans.

Upcoming Events:



January 15, 2020

1:00 PM – 2:00 PM EST

Webinar: Repeat Emergency Visits for Mental Health: A New Indicator in the 2020/21 QIPs for Acute Care

January 21, 2020

12:00 PM – 1:00 PM EST

Long-Term Care 2020/21 QIP Help Session
Improving resident experience in long-term care, part 2: Moving from data to action: Change ideas and PDSAs.

January 20, 2020

11:00 – 12:00 PM EST

Primary Care 2020/21 QIP Help Session
Technical tips and tricks for nurse practitioner-led clinics, Aboriginal health access centres, and non-patient enrollment family health teams.

January 22, 2020

12:00 PM – 1:00 PM EST

Quality Improvement Planning and Implementation for Ontario Health Teams

January 30, 2020

12:00 PM – 1:00 PM EST

Primary Care 2020/21 QIP Help Session
Technical tips and tricks for community health centres.

Webinar Archive:

Join a drop-in session where a quality improvement specialist will answer your questions and offer advice on developing or working on your Quality Improvement Plan.

Upcoming Events:



Multiple dates available

Drop-in Sessions: Hospital Sector

Multiple dates available

Drop-in Sessions: Primary Care Sector

Multiple dates available

Drop-in Sessions: Long-Term Care Sector

This Quality Improvement Science video series offers tips, tricks and insights for completing quality improvement plans.

Video #1: Identifying your problem and determining your aim statement

Video #2: Diagnostics: How do you know what is causing your problem?

Video #3: Change Ideas & PDSA Cycles

QIP Video: Tips & Tricks for Completion

The following series of QIP Navigator Tutorials offers tips and instructions on how to use different features in Navigator to complete your quality improvement plan.

QIP Navigator: How To Log-In

QIP Navigator: Contact Information Pop-Up

QIP Navigator: Dashboard

QIP Navigator: Narrative

QIP Navigator: Workplan

QIP Navigator: Progress Report

QIP Navigator: Priority Indicators – Measures

QIP Navigator Special Features: QIP Query

QIP Navigator: How NOT to select a priority indicator

QIP Navigator: Survey Calculations for Long-Term Care

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