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Digital Health Initiatives: Enhanced Patient Navigation and Optimizing the Virtual Care Experience


Register for a webinar led by Ontario Health team members about the digital health innovations they're involved with that can help to improve access to health care information as well as facilitate more timely diagnoses and treatments.

After more than two decades of operation, Telehealth Ontario ceased operations in April 2022 to make way for a new and digitally enabled service, Health811. The service, which is available 24 hours a day, seven days a week, supports translation in over 200 languages and aims to enhance equitable access to health information. Learn more about the vision for the service, its approach to triaging those requesting health advice and how the Health811 team is using digital health tools to support people across Ontario to access care whenever and wherever they need it.

Discover how Ontario Health’s Clinically Appropriate Use of Virtual Care Guidance is helping clinicians to deliver virtual health care and guide decision-making processes around the selection of virtual care modalities. Aligned to Ontario Health Quality Standards, the guidance and its companion tools were informed by expert panels, comprised of clinicians, patient advocates and people with lived experience. The session will highlight the purpose of these digital health-focused initiatives and their impact on system users.

Speakers

  • Ruthanne Lobb, RN, CCMP, CIPP/C
    Senior Business Lead, Health Care Navigation Services, Population Health and Value Based Health Systems, Ontario Health

  • Dana Saunders
    Lead, Co-Design and Stakeholder Engagement – Patient Navigation, Patient Populations and Discovery, Ontario Health

  • Michele Laliberte, PhD, CPsych
    Expert Panel Chair, Clinically Appropriate Use of Virtual Care Guidance for Eating Disorders

Moderated by:

  • Dr. David Kaplan, Vice President, Quality, Ontario Health

At the conclusion of this learning activity, participants will:

  • Gain insight into the core and digitally enabled features of Health811 and how robust clinical oversight has been incorporated into this service.

  • Become more familiar with the Clinically Appropriate Use of Virtual Care guidance work and how it supports both clinicians and patients to optimize their respective virtual care experiences.

  • •Better understand the user journey and impact of these initiatives on patient navigation and health care delivery.


This one credit per hour Group Learning program has been certified by the College of Family Physicians of Canada and the Ontario Chapter for up to 1.0 Mainpro+ credits.

“Digital Health Initiatives: Enhanced Patient Navigation and Optimizing the Virtual Care Experience” is a self-approved group learning activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada.


View the recording here

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