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Quality Improvement

Quality Improvement in Primary Care

Primary care is recognized as a critical element of a high quality health system. It is primary care providers – such as family doctors and nurse practitioners – that Ontarians rely on for their general health and well-being.

That is why Health Quality Ontario collaborated with health system partners and patients with extensive experience and expertise in primary care to develop a framework to monitor quality in primary care. The Primary Care Performance Measurement Framework identifies what is valuable to measure. Data from these indicators are updated regularly on Health Quality Ontario’s website as part of our ongoing work to monitor and report on primary care, and to foster transparency, accountability and quality improvement in the system.

Health Quality Ontario supports quality improvement in all models of primary care practice. We are working with the Local Health Integration Networks and the primary care sector through a Primary Care Quality Advisory Committee and through Regional Quality Tables to determine the best way to support the sector.

A Provincial Clinical Lead, Primary Care, also provides expert clinical leadership to Health Quality Ontario’s focus on primary care quality and quality improvement. This role will Chair the Primary Care Quality Advisory Committee which guides the direction of Health Quality Ontario’s strategy. A particular emphasis will be to establish a comprehensive approach to support and motivate Quality Improvement and Practice Improvement in primary care on a large scale.

For more information about Health Quality Ontario’s work in primary care quality improvement and how it is evolving, please email us at


Learning Opportunities for Improving Primary Care Quality

Health Quality Ontario develops, supports and facilitates a variety of ways for primary care providers to build capacity and share knowledge to improve the quality of patient care.

Find out more about learning opportunities in primary care quality improvement:

Primary Care Patient Experience Survey

Primary care providers can measure their patients’ experiences in their practices with the Primary Care Patient Experience Survey. The survey was developed by Health Quality Ontario in collaboration with the Association of Family Health Teams of Ontario, the Association of Ontario Health Centres, the Ontario College of Family Physicians, and the Ontario Medical Association. Understanding patient perspectives can help provide insight into current strengths and opportunities for improvement and inform the practice’s annual Quality Improvement Plan.

Ready to get started?

If you have questions about the Primary Care Patient Experience Survey, please contact


Primary Care Sector Performance

Find out how Ontario’s primary care sector is performing

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Primary Care Report: Quality in Primary Care

Read our public report on how primary care is performing in Ontario

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Front cover of Quality in Primary Care - a specialized report about Ontario's primary care performance

Events Calendar

Find out about conferences, and in-person and online events focussed on improving the quality of health care.

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Quality Improvement Tools and Resources

Search the library of quality improvement tools and resources.

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Primary Care Practice Reports

Providing customized and contextualized data to physicians in the primary care sector

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Primary Care Quality Improvement Plans

Learn from other primary care practices and review publicly posted quality improvement plans

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Health Quality Ontario’s e-learning Modules

Find out about Health Quality Ontario’s online quality improvement modules for primary care

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Health Quality Ontario's E-Learning Modules

Analysis of Quality Improvement Plans Report in Primary Care

Read our report that analyzes primary care Quality Improvement Plans across the province

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Front cover of the Quality Improvement Plans Report in primary care

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.

Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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