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Leading quality improvement at St. Michael’s Hospital

Learning objectives:

  • Learn how this large, academic hospital is taking on the quality challenge of making every patient and family interaction the best possible experience
  • Hear a CEO’s perspective on how organizations can support and drive culture change at every level
  • Discuss the importance of fostering innovation, imitation and efficiency in the complex health care context

When: Monday, November 21, 2016 from 12:00 to 1 p.m.

Moderated by: Dr. Joshua Tepper, MD, MPH, MBA, President and Chief Executive Officer, Health Quality Ontario

Speaker: Dr. Robert J. Howard, MD, MBA, President and CEO, St. Michael’s Hospital
Dr. Robert J. Howard has been President and CEO of St. Michael’s Hospital since 2009. He is a cardiologist known for bringing a comprehensive quality improvement (QI) program to the downtown Toronto academic hospital. Prior to his appointment as President and CEO, Dr. Howard was the Chief Medical Officer and Executive Vice-President of programs and education at St. Michael’s. Dr. Howard has an undergraduate degree in industrial engineering from the University of Toronto, a medical degree from McMaster University and an Executive MBA from the Richard Ivey School of Business. He is a professor of medicine at the University of Toronto and is a board member for the Healthcare Insurance Reciprocal of Canada (HIROC) and the Health Force Ontario Marketing and Recruitment Agency (HFO-MRA).

Missed the event? Read this round-up about Dr Howard’s insightful presentation:


Read the story


Attend via Ontario Telemedicine Network:
Event ID: 60934294
To participate by videoconference, contact your local OTN - If you do not know your local Telemedicine Coordinator Scheduling Services at 1 (866) 454-6861. If you are an OTN Telemedicine Coordinator, you can register for this event via Ncompass.

Attend in Person
St. Michael’s Hospital
Allan Waters Family Auditorium
in the Li Ka Shing Knowledge Institute
209 Victoria St,
Toronto, M5B 1T8

Questions: KTE@hqontario.ca

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Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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