Hosted at North York General Hospital, this session addressed the progress of quality improvement in Ontario since the 2004 publication of Ross Baker and Peter Norton’s seminal report on patient safety and health care errors in Canada.
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Ross is a professor and the Director of the MSc in Quality Improvement and Patient Safety at the University of Toronto and co-Principal Investigator of the Improving & Driving Excellence Across Sectors (IDEAS) program. Ross leads a team of researchers who are researching international patient engagement strategies and engaging patients in service design and planning in a project funded by the Canadian Foundation for Healthcare Improvement. Ross is a board member of the Saskatchewan Health Quality Council and served on the King’s Fund Commission on Leadership and Management in the National Health Service (NHS).
Patients, families and the public are central to improving health quality.
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