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System Performance

Measuring Patient Experience in Ontario

Patient experiences are a rich source of information about the performance of Ontario’s health system, providing insights that can lead to improving the quality of patient care. However, the province is challenged by a lack of consistent, comprehensive and useful information about patient experiences. To address this, Health Quality Ontario, partners across the health system, and regional planners (the Local Health Integration Networks) have developed the Patient Experience Measurement Strategy.

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Monitoring What Matters

Our approach to measuring and reporting on the performance of Ontario’s health system

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Two health care professionals searching for system performance information on a computer in a hospital office

Indicator Library

Technical information on quality indicators; searchable and comparable data

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A doctor searching for quality indicators on her computer

Measuring Up 2016

The 10th anniversary edition of the yearly overview of the health of Ontarians and how the health system is performing

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Front cover of Measuring Up – A yearly report on how the provincial health system is performing

INTEGRATED CARE – WHAT PATIENTS THINK

Ontarians’ views of health care coordination and communication

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Front cover of Experiencing Integrated Care - a specialized report on Ontario's views on how health care is coordinated

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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