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2017 Patients Included Charter Clauses

As a result of patients and caregivers being at the forefront of the conference’s planning and the agenda, we are proud to announce HQT2017 is recognized as Patients Included.

Visit the Patients Included website for more information, and follow the hashtag #PatientsIncluded to stay up to date on Twitter.


On October 24th, 2017, Health Quality Ontario will host Health Quality Transformation 2017 (HQT2017), our sixth annual interactive conference for patients, caregivers, members of the public, health care providers and system leaders. The focus of our conference this year is Quality Matters: the health system quality framework on how to realize excellent care for all.

In partnership with over 40 patient advisors, the HQT2017 program is designed with patients, caregivers and the public at the forefront of every aspect of the daylong event.

The Planning Committee for HQT2017 is made up of Health Quality Ontario staff and two lead patient advisors. The committee is an integral part in the development of all aspects of HQT2017.
14 breakout sessions have been developed in partnership with one patient advisor, including defining areas of focus, content, format, moderator and speakers. Where appropriate, sessions will also feature a speaker with a patient, caregiver or person with lived experience perspective.

Moreover, Health Quality Ontario invites the submission of abstracts aligned with how to build a quality system, and support the advancement of a just, patient-centred, and high performing health system committed to relentless improvement at the local, regional and/or provincial level. Abstracts will be featured in breakout sessions or as posters. 15 patient advisors reviewed abstracts submitted under the “Engaging Patients and the Public” category.

Presented at HQT2017, the 2017 Minister's Medal Honouring Excellence in Health Quality and Safety provides an opportunity to recognize system champions who place the patient at the centre of the circle of care. This year the theme of the Medal is "Patients as Partners" and a patient, family and caregiver award has been introduced to recognize patient advisors for their role in supporting quality improvement in the health system. Three patient advisors sit on the selection committee for this award.

For the first time this year, patients will be asked to take on the role of Patient Ambassador, a role to help conference delegates navigate the day of the event. From wayfinding, to providing information, Patient Ambassadors will help play a critical function to help delegates feel welcomed and comfortable.

HQT2017 also features several networking opportunities allowing patient and family advisors from across our health system to come together to share experiences and best practices, including a luncheon co-designed by two patients to celebrate the successes of patient advisors in improving health quality and to consider the building of a provincial network of patient advisors.

Health Quality Transformation 2017 is a free event, open to the public to attend. Our communication outreach includes patient focused organizations, and representatives from across the province, as well as the general public.

The patient and caregiver perspective is a central theme of HQT2017 and the work overall of Health Quality Ontario. Patients and caregivers are part of the program from development, design, execution and play a large role in as session and plenary speakers, participants and will lead conversations generating dialogue amongst the anticipated 2500 delegates.

While Health Quality Transformation 2017 is a free event, Health Quality Ontario acknowledges that costs incurred for travel and accommodation can impact patient advisors ability to attend. Therefore, we have established a bursary program for patient advisors hoping to attend the conference.

All travel and accommodation expenses for patients or caregivers participating as speakers or on the planning committee for HQT2017 have their expenses paid in full, and in advance if required.

Health Quality Transformation 2017 is held each year at the Metro Toronto Convention Centre (MTCC). The MTCC is committed to meeting the needs of people with disabilities in a timely manner and do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”). Breakouts, plenary sessions and other program elements are open to patient delegates.

Health Quality Transformation 2017 will be making parts of the day available on Health Quality Ontario YouTube page after the conference in English and French. This year HQT2017 will be expanding to include our partners in northern Ontario with breakout sessions held in Thunder Bay and Sudbury. The plenary sessions will be broadcasted live from Toronto and will also be available via webinar.

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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