Skip to main content

Quality Improvement

Emergency Department Return Visit Quality Program

Emergency Department Return Visit Quality Program Logo

Focusing on the quality of care in emergency departments, this program builds a culture of continuous improvement. It is designed to help clinicians and hospitals in Ontario identify, audit and investigate underlying causes of return visits to their emergency departments and take steps to address them.

Supported by Health Quality Ontario, Access to Care and the Ministry of Health and Long-Term Care, the program is guided by an expert working group involved in all stages of its design.

Questions about participating in the Emergency Department Return Visit Quality Program? Contact us at EDQuality@hqontario.ca


2023 REPORT

Find out how 76 hospitals are using data on emergency department return visits to improve quality of care.

Read the report

FREQUENTLY ASKED QUESTIONS

Review our responses to frequently asked questions submitted by hospitals participating in the Emergency Department Return Visit Quality Program.

Read more


  • Program Guidance: Read this guidance document for an overview of the Emergency Department Return Visit Quality Program

  • How to Conduct an Audit Read this companion document to the Audit Template for step-by-step instructions on how to conduct an audit

  • Audit Template: Download this template to record your audit results. You will submit the completed template as part of your annual submission to Ontario Health

  • Narrative Template: Download this template to describe your institution's experience in this program. You will submit the completed template as part of your annual submission to Health Quality Ontario


LEARN FROM PEER PARTICIPANTS

Learn how program participants are approaching the Emergency Department Return Visit Quality Program on Quorum, Ontario’s health care quality improvement community.

READ POSTS
Quorum logo

Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Man smiling

Sign up for our newsletter

Are you passionate about quality health care for all Ontarians? Stay in-the-know about our newest programs, reports and news.

Health Quality Connect - Health Quality Ontario's newsletter - on an iPad and a cell phone