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System Performance

Quality Indicators

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Diabetes complication

This indicator reports the number of people with diabetes who have a serious complication (i.e., death, heart attack, stroke, amputation, or kidney failure) in the past year.

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Having a primary care provider

This indicator reports the percentage of Ontarians who report having a family doctor, a general practitioner, or nurse practitioner that they see for regular check-ups and when they are sick.

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Overdue for colorectal cancer screening

This indicator reports the percentage of people aged 50 to 74 who are overdue for colorectal cancer screening.

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30-day readmission

This indicator reports the number of patients who return to the hospital for an unplanned visit within 30 days and were readmitted to hospital.

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Timely access to a primary care provider

This indicator reports the percentage of Ontarians who stated that in the last year they saw their primary care provider (or another care provider in the office) on the same or next day when they were sick.

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Same-day response to phone call

This indicator reports the percentage of Ontarians who state that when they called their primary care provider’s office with a medical question or concern during regular office hours, in the last year, they always or often spoke to their provider, or someone in their office on the same day.

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Patient involvement in decisions about their care and treatment

This indicator reports the percentage of Ontarians who state that their primary care provider always or often involves them as much as they want to be in decisions about their care.

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Medication review

This indicator reports the percentage of Ontarians who state that, in the past year, their primary care provider reviewed their prescription medications with them.

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Seven-day follow up after leaving hospital

This indicator reports the number of patients who are seen by a primary care physician within seven days after a hospital stay, for some conditions.

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Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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