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Quality Improvement

Quality Improvement in Primary Care

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Primary care is a critical element of a high-quality health system. Health Quality Ontario supports quality improvement in all primary care practice models. We develop, support and facilitate ways for primary care providers to build capacity and share knowledge to improve the quality of patient care. To learn more, email PrimaryCare@HQOntario.ca

WHAT'S NEW?

You asked, we listened! MyPractice reports now feature data refreshed every six months instead of every year.

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These confidential and customized reports provide family physicians, community health centres and family health teams with data comparing their practices to what is happening provincially and suggested change ideas for improvement.


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Primary care providers can measure their patients’ experiences with the Primary Care Patient Experience Survey. Understanding patient perspectives can provide insight into current strengths and opportunities for improvement and inform the practice’s annual Quality Improvement Plan.

Download the Primary Care Patient Experience Survey in one of 12 languages:

PDF Versions:
English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese)

Word Versions:
English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese)

Aboriginal Health Access Centre/Community Health Centre Versions (PDF):
English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese)

Aboriginal Health Access Centre/Community Health Centre Versions (Word):
English, Français, العربية (Arabic), 中文 (Chinese), español (Spanish), اردو (Urdu), فارسی (Persian), Italiano (Italian), Português (Portuguese), Русский (Russian), af Soomaali / اللغة الصومالية (Somali), Tiếng Việtnam (Vietnamese)


Find additional support and answers about the survey in our Support Guide and Frequently Asked Questions.

If you have questions about the Primary Care Patient Experience Survey, please contact primarycare@hqontario.ca.

Every day, primary care providers are faced with the challenge of balancing supply and demand to meet their patients’ needs. Busy waiting rooms and stressful workplaces are common – but they don’t have to be. As part of its work to foster quality improvement capacity in Ontario’s health system, Health Quality Ontario has developed Advanced Access & Efficiency resources and strategies to assist your primary care practice to see patients on the day they call in or on a day of their choosing. The program is designed to streamline the day, enrich the experiences of patients, and increase staff satisfaction.


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A Quality Improvement Plan is a public commitment to meet quality improvement goals. By developing the plan, the organization outlines how it will address improving the quality of care it provides to its patients, residents or clients.


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Quality standards outline what quality care looks like, based on the best evidence. They aim to help close the gaps between the kind of care Ontarians do and should receive. The full library of quality standards is available here.


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Choosing Wisely Canada helps physicians and patients have conversations about unnecessary tests, treatments and procedures.


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Primary Care Reports and Resources

View a list of reports currently available to support quality improvement for clinicians and teams practicing in primary care.

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Primary Care Sector Performance

Find out how Ontario’s primary care sector is performing

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Let’s make our health system healthier

Join Our Patient, Family and Public Advisors Program

Patients, families and the public are central to improving health quality.


Claude Lurette and Kowsiya Vijayartnam, Health Quality Ontario Patient, Family and Caregiver Advisors Council Co-Chairs

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